Shipping & Payment Info
Shipping Options
Domestic Shipping
We are proud to offer shipping exclusively to the United States.
Supported Shipping Zones
We ship to all 50 states, including Alaska and Hawaii. Unfortunately, we do not ship internationally at this time.
Order Processing and Delivery Times
Orders are processed within 3-5 business days. Once your order is processed, you will receive a confirmation email with tracking information. Please note that shipping times are based on business days and do not include weekends or holidays.
Returns, Exchanges, and Damage Policy
All Sales Are Final
Due to the unique and custom nature of our products, all sales are final. We do not accept returns or exchanges.
Damaged Items
If your item arrives damaged, we're here to make it right. Simply send the damaged item back to us, and we'll replace it at no extra cost. Please contact our support team within 7 days of receiving the damaged item to initiate the replacement process.
Lost Packages
In the rare event that your package is lost during transit, please reach out to our customer service team. We'll work with the shipping carrier to locate your package or send a replacement if necessary.
Payment Options
Accepted Payment Methods
We accept the following payment methods through our website:
Visa
Mastercard
American Express (Amex)
Discover
JCB
Apple Pay
Google Pay
Payment Requirements and Instructions
Simply select your preferred payment method at checkout and follow the on-screen instructions to complete your purchase. All transactions are secured and encrypted for your protection.
Contact Information
Got questions or need assistance? Our customer service team is here to help! You can reach us via:
Email: info@bittersweetcollective.com
Thanks for choosing us! We’re thrilled to have you as part of our community, and we can’t wait for you to enjoy our products.